Privacy Policy

1. Information We Collect

At CordeliaJamesShop.com, we collect personal data when you:

Create an account
Make a purchase
Subscribe to our newsletter
Contact customer service
Browse our website (via cookies)

2. Types of Data Processed

This includes:

Contact details (name, email, address)
Payment information (processed securely)
Order history
Device and browsing data
Customer service communications

3. Purpose of Processing

Your data enables us to:

Process and fulfill orders
Provide customer support
Improve our products/services
Prevent fraud
Send marketing (with consent)

4. Legal Basis

We process data based on:

Contractual necessity (order fulfillment)
Legal compliance
Legitimate business interests
Your consent (for marketing)

We only share with:

Payment processors (secure transactions)
Shipping carriers
Service providers (under strict contracts)
When legally required

6. International Transfers

For international orders, data may be transferred outside the UK/EU with appropriate safeguards.

7. Data Retention

We retain information:

For active accounts
As required by law (typically 6 years for orders)
Until consent withdrawal (where applicable)

8. Your Rights

Under GDPR, you may:

Access your data
Request correction/deletion
Restrict/object to processing
Data portability
Withdraw consent
Exercise rights via our Data Request Form.

9. Cookies

We use:

Essential cookies (site functionality)
Analytics cookies
Marketing cookies
Manage preferences in Cookie Settings.

10. Children’s Privacy

We do not knowingly collect data from children under 16 without parental consent.

11. Security Measures

We implement:

SSL encryption
Regular security audits
Access controls
Secure payment processing

12. Policy Updates

We may revise this policy. The current version is always available on our website.

13. Contact

For privacy concerns, use our Privacy Contact Form.